Refunds

If the individual no longer requires their season ticket, they may, under certain circumstances be able to gain a refund on the unused part of the ticket. Each application for a refund will be considered separately, and the Company reserves the right to refuse a refund on any ticket.

The Company will not make refunds against days when it can be foreseen that there will be no service (e.g. Christmas Day), or for days on which we have advertised a suspension of service. In the event of our services being unable to operate temporarily due to adverse weather, we regret that refunds will not be made on season tickets. If services are suspended for other reasons, any refund or extension to the validity of a ticket will be at the Company's discretion.

Tickets purchased on an app

Tickets purchased on an app must be validated before boarding the bus, when boarding the bus you must scan the code on the app on the ticket machine. Tickets purchased on the app can only be used with the specific terms and conditions of that ticket; for more details please see our website.